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ISSN : 1225-7060(Print)
ISSN : 2288-7148(Online)
Journal of The Korean Society of Food Culture Vol.28 No.5 pp.473-479
DOI : https://doi.org/10.7318/KJFC/2013.28.5.473

테이크아웃 커피전문점 브랜드 개성이 고객만족 및 브랜드 충성도에 미치는 영향

김 경 희*
신라대학교 경영학과

The Effect of Take-out Coffee Shop Brand Personality on Customer Satisfaction and Brand Loyalty

Kyung-Hee Kim*
Department of Business Administration, Silla University

Abstract

This study identified the brand personality of domestic take-out coffee shops and examined its effects on customersatisfaction and brand loyalty. The research subjects were college students in Busan who visited a coffee house. Overall, fourmajor empirical results were obtained. First, five factors of brand personality were identified: “energy”, “competence”,“familiarity”, “reliability”, and “sophistication”. Second, all brand personality factors had significant effects on customersatisfaction, but “familiarity” (β=0.429) and “reliability” (β=0.381) appeared to have the greatest effects. Third, brandpersonality factors had significant effects on brand loyalty, with“reliability” (β=0.447) appearing to have the greatest effecton brand loyalty. Fourth, customer satisfaction had a significant effect on consumer brand loyalty. These results show thatbrand personality can be an important means of marketing differentiation in an intense competitive coffee marketatmosphereto increase customer satisfaction and build brand equity.

Reference